The Climbing Gym Attendant is responsible for operating the day-to-day membership experience for Long Lines. Attendants will create a friendly and welcoming atmosphere for all members and guests while delivering the experiences that Long Lines offers. This position is a part-time, hourly role that reports to the Climbing Gym Manager.
Responsibilities
- Serve as the resident expert of the facility and the products/services offered.
- Interact with members and guests in a positive manner.
- Provide members and guests with instruction on equipment and any necessary briefings.
- Answer questions and troubleshoot guests needs.
- Identify safety issues and communicate to management.
- Check-in members and guests and administer purchases of passes, memberships, and retail items.
- Prepare for the arrival of large groups and assist with check-in.
Requirements
- Must be at least 16 years of age.
- Excellent verbal communication skills.
- Ability to use sound judgement with safety as a top priority.
Physical Demands
- Must be able to safely self-transport over uneven terrain or in a confined space.
- Must be able to work in a fast-paced, collaborative, team environment
- Must be able to lift and move at least 50 pounds.
- Must be able to bend, stand, lean, and kneel on a regular basis.
Benefits
- Access to Long Lines membership
- Staff discount program and pro deal
Legal Disclosures
Long Lines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Long Lines complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Climbing Gym Supervisor is a key leadership position with a critical role in the fulfillment of Long Lines brand. The Climbing Gym Supervisor assists in leading the team of front-line staff responsible for assisting and guiding guests through programs, events, route setting, retail/rental gear, and facility maintenance. The Supervisor will assist with the smooth flow of the operation and ensure an outstanding guest experience. This position is a part-time, hourly role that reports to the Climbing Gym Manager.
Responsibilities
- Maintain safety protocols.
- Create a positive, inclusive environment for all members and guests and ensure the smooth operation of the gym.
- Involvement in basic maintenance and inspections of all activity equipment and structures.
- Maintain up-to-date skill sets and abilities in climbing and route setting.
- Other duties as assigned.
Requirements
- Strong understanding of operational systems for climbing walls.
- Ability to effectively supervise a team.
- Self-motivated, adaptable, and focused on the guest experience.
- Current First Aid and CPR Certification.
Physical Demands
- Must be able to safely self-transport over uneven terrain or in a confined space
- Must be able to stand for sustained periods of time
- Must be able to lift and move at least 75 pounds
Benefits
- Access to Long Lines membership
- Staff discount program and pro deal
Legal Disclosures
Long Lines provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Long Lines complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Long Lines is an employer that participates in the E-Verify program.
